TopBet has quickly gained a reputation in the gaming community. Unfortunately for them, it is not a good one. A quick search online will uncover numerous complaints from players who have been subjected to extended payout times, and some cases of players never getting payouts at all. As we always say, a sportsbook's #1 priority should always be to make sure their players get paid, and it seems TopBet is failing at job #1.
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It is rumored that they are under new management, although at this time we can neither confirm nor deny that. With new management, there is often going to be a bit of a transition period, and things certainly may get better. For now though, we would recommend avoiding this sportsbook. Let someone else be the guinea pig to figure out if they have improved or not.
At this point, the only players here are ones who have not done their research. Like I said, it is not hard to find story after story of bad experiences.
Deposits are only accepted by Visa and QuickCash. Withdrawals are only processed by Swift Check, when they are processed.
Customer service is poor. Again, they are failing at what should be the #1 priority, so it is hard to say anything positive about their customer service. They can be reached by phone or email, but the phone service is only available from 9:00 a.m. to 11:00 p.m. ET. In an industry where the standard has become 24/7 service 7 days a week, they fail here too.
Placing a bet is easy enough on their website. It might feel a little confusing at first, and as other reviews have pointed out, it is largely due to the color scheme they chose. It makes it a little difficult to discern exactly what is going on as you place a bet, but after doing it a few times it becomes easier as you familiarize yourself with the layout. They also do accept bets by phone, again though only between their phone service business hours.
The website itself is pretty simple with no real frills or distractions. It runs fairly smoothly.
Their betting options cover all of the major sports that Americans are looking for: NFL, NCAAF, NBA, MLB, and NHL. You will also find lines on golf, MMA, and some soccer and rugby.
TopBet does offer a VIP loyalty program that rewards you for placing more bets. You earn points on your betting action which can be exchanged for cash.
Their bonus program looks enticing, offering a 50% bonus on your initial deposit with a cap of $250. The rollover is five times, which is lower than most places. Of course, when put into the perspective of the payout problems that gamers are having here, the deposit bonus looks like it is just an attempt to try to makeup for their damaged reputation. In other words, it is probably just another reason to stay away.
-Nice looking website.
-50% deposit bonus.
-Poor record of payouts.
-Lacking much betting variety.
